Shipping policy

Delivery policy – Orvo (Eoka AB, Swedish company reg. no. 559587-0162)

1. General

This delivery policy applies to orders placed in Orvo's online shop. By completing a purchase you accept the terms below.

2. Delivery options and delivery area

We deliver to Sweden, Norway, Finland, Denmark, the Netherlands and the United Kingdom via PostNord or an equivalent carrier. Your order is delivered to the address or collection point you chose at checkout. We reserve the right to change carrier where necessary (for example because of capacity problems, delays or logistical reasons) without this affecting your rights as a customer.

3. Handling

Orders are dispatched within 48 hours. Please note: orders placed at the weekend are dispatched on the following Monday at the earliest. High volumes at postal and delivery services can cause delays, especially during promotions or around bank holidays. These are beyond our control. If your delivery is late, please contact us at support@eoka.se.

4. Delivery costs

Sweden: free delivery on orders over SEK 349. Orders under SEK 349 have a fixed delivery charge of SEK 39.

Norway: free delivery on orders over NOK 349. Orders under NOK 349 have a fixed delivery charge of NOK 39.

Finland and the Netherlands: free delivery on orders over €35. Orders under €35 have a fixed delivery charge of €4.95.

Denmark: free delivery on orders over DKK 249. Orders under DKK 249 have a fixed delivery charge of DKK 39.

United Kingdom: free delivery on orders over £30. Orders under £30 have a fixed delivery charge of £3.95.

The delivery cost is always shown at checkout before you pay.

5. Delivery and risk

Risk in the goods passes to you once the parcel has been delivered to your address or collection point. Always check the parcel when you receive it. If the packaging is damaged, report it straight away to the carrier and to us by email.

6. Uncollected parcels

If a parcel is not collected, we charge a handling fee of £17 to cover our actual costs for postage, return and administration. Failing to collect a parcel does not count as cancelling under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7. Delivery delays

We always do our best to deliver as quickly as possible, but we cannot be held responsible for delays caused by circumstances beyond our control – for example strikes, decisions by the authorities, customs clearance, extreme weather or disruption at the carrier. If your delivery is unreasonably delayed and you no longer want the goods, contact us and we will look into cancelling the order. (Please note that an order cannot be cancelled once it has been processed and dispatched – see our terms and conditions.)

8. Incomplete or incorrect address

The customer is responsible for making sure the delivery details (name, address, postcode, phone number) are correct. An incorrect or incomplete address that leads to a failed delivery may result in extra postage and handling costs, which will be charged to the customer.

9. Contact information

For questions about delivery, delivery status or carriers, contact:

support@eoka.se Eoka AB Blåportsgatan 2B, 1315 371 56 Karlskrona, Sweden Swedish company reg. no. 559587-0162