Refund policy

1. Returns and refunds policy

Returns and refunds policy – Orvo (Eoka AB, Swedish company reg. no. 559587-0162)

(Applies to purchases in Orvo's online shop for tools, garden, outdoor, and motoring and mechanical products)

1. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your purchase within 14 days of the day you receive the goods, without giving any reason.

To cancel, please note the following:

Tell us of your decision by a clear statement in writing (email: support@eoka.se) before you send the goods back. You can use the model cancellation form at the end of this policy, but you don't have to. Please return the goods unused and in their original condition, complete with all parts, accessories and manuals, in the original packaging.

In addition:

Sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned once they have been unsealed. You pay the cost of return postage. If the goods have been handled more than is necessary to establish their nature, characteristics and functioning (for example if they have been used, assembled, filled with fuel or oil, or show wear, dirt or damage), we will reduce the refund to reflect the loss in value.

We will refund you within 14 days of the day you tell us you are cancelling, but we may withhold the refund until we have received the goods back or you have shown us proof of postage.

Exceptions to the right to cancel

The right to cancel does not apply to:

Sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery. Goods made to your specifications or clearly personalised.

2. How to return an item

Please send returns only once customer service has approved them. Contact us by email. When your return is approved, we will give you the return address and send you instructions.

Returns sent without a cancellation notice, or that do not meet the conditions above (unused, original condition, all parts and accessories, original packaging), may be sent back to you at your expense.

3. Refunds for approved returns

For an approved return:

We refund the payment using the same payment method you used for the purchase, unless we agree otherwise. The refund is made no later than 14 days after you tell us you are cancelling, provided the goods have come back to us or you have shown proof of postage.

4. Faulty goods

As well as your right to cancel, you have statutory rights under the Consumer Rights Act 2015: goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you can reject it for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement; if that is not possible or does not fix the fault, you can ask for a price reduction or a refund. You can bring a claim for up to six years from delivery (five years in Scotland).

Please tell us about a fault as soon as reasonably possible after you discover it, so that we can put it right quickly.

For an accepted claim:

Within the first 30 days you can choose a full refund. Otherwise we will first offer a repair or replacement; if that is not possible, a price reduction or a refund. We cover reasonable postage costs for accepted claims. Normal wear and tear, and damage caused by misuse or accidents, are not faults.

5. Other terms

You pay for return postage (unless we agree otherwise or the goods are faulty). You are responsible for any loss in value of the goods if you have handled them more than is normal when simply checking their nature and function. If we did not give you correct information about your right to cancel before you bought, the cancellation period can be extended by up to 12 months.

6. Conditions for returns

Returns are subject to the conditions in this policy. Products that cannot be returned for health protection or hygiene reasons once their seal is broken are clearly marked as such. This policy forms part of our terms and conditions and is visible and available to you before you buy. Nothing in this policy affects your statutory rights.

Contact: support@eoka.se Eoka AB • Blåportsgatan 2B, 1315 • 371 56 Karlskrona • Sweden • Swedish company reg. no. 559587-0162

7. Model cancellation form

(Complete and return this form only if you wish to cancel the contract)

To: Eoka AB, Blåportsgatan 2B, 1315, 371 56 Karlskrona, Sweden. Email: support@eoka.se

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.